A bot and agent work together on each customer chat. The bot assists by suggesting responses, easing the agent’s workload. After a timeout, the bot automatically responds based on its NLU confidence score, with seamless handoff to an agent when needed.
Hybrid Chat
Bot and Agent Collaboration for Enhanced Customer Chats
Entreprise Solutions
With Office 365, you can:
-Collaborate globally in real-time
-Use familiar Office applications
-Securely access data on the go
-Switch between PC, browser, or phone
-Keep your information secure
-Easily connect and communicate via social networking
Related Partners
